Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Free shipping will be shipped by China Post/HongKong Post air mail. Some items can be delivered by EMS/DHL/UPS/TNT/FedEx within 3-9 working days, but you need to pay the extra shipping cost. Please contact us first before placing order.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Wholesale and dropshipping
For wholesale,we will offer discount or free express shipping which only takes 3-7 days to arrive.
For dropshipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-50 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you’ve received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside the control of topbargainsshop.com (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topbargainsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Please take note that buyer is responsible for all return postage.
Product corresponds to the description fast delivery in 9 days super !!!
The delivery was longer than planned, the store was not the same, even spammed, like we still have to wait)) took 2 pieces. Set with charging and fastening on the wall, ceiling. In Tuya, the picture can be turned over, the blue eye is turned off and so on. Pleasantly surprised! A glass turns quickly, tracking the object works, you can turn it off. When moving comes a notification with a photo! Slot for SD under the camera at a fully raised position) For 2000r which they cost me super. I can safely recommend.
The camera immediately connected to the phone, everything works
i received it very quickly. i did not have very much time to try it but i like it.
The parcel came relatively quickly. Several goods came in one bag. Everything came without damage. While satisfied with the appearance and condition, as will be further, time will show. There was no need to communicate with the store. Recommend product and seller
The goods are super! Everything works, everything is connected quickly! Many options! I will still take for other premises! Delivery is fast enough!!! The box was slightly crumpled, but nothing is damaged!!! For its cost an excellent product!!!!
Working perfectly. Easy setup, picture very good, sound transmission and motion detection also work perfectly!!
As described. Excellent product and arrived fast. I recommend the product.
good works
Got it. In the order indicated that I do not need a memory card, but the card slot is mandatory. I was very upset that there is no slot for a memory card and there is no connection by cable. I did not touch the camera, I did not even turn it on. I already wanted to write a complaint. I began to pay attention to read the reviews and only on one photo I saw that you need to throw a black glass with a camera. There is a card slot! I'm happy! And now it's hell with him that there is no connection through the cable.
Very good product. Quite liked
The camera is super, especially working with the Tuya application is a pleasant IR backlight that works fine at night. Good picture afternoon. I really liked the camera with its stability and functionality. With 11.11 discounts in general there will be a good choice to buy to track a child or a room. Review on this camera can be viewed on the YouTube channel: with a soldering iron
Excellent very good arrived well packaged congratulations to store Note 10 recommend to everyone who wants to buy
Figure pin USB power line connected to the auxiliary battery also work well products Thuja app that do smart Life app is more reliable and will note the And night led not only infrared shooting and working movement is a living:
Well-received. Connection diagram is well used in security setting time and engagement with padded, Xi'an, give okay okay, well Busin.
Came, delivery from five very quickly. The product fully corresponds to the description. Connection without problems, downloaded the run from the Playmarket and all set the axis, you can as put so somewhere and hang. Of course we should have a little bit of fun. Later I will write an additional review. And Yuz and the store and this product I recommend to buy. The only thing that upset this in the kit is the power wire is short centimeters 80.
Excellent still learning, rather like the security camera!
Not yet. But the look all seems original
The goods received in a combined parcel. The packing is good, but the box inside is torn. The camera works. It's a little late. Work with a flash drive did not check. Feedback then add.
super